Help & Support
Frequently Asked Questions
Getting Started
How do I create an account?
Click on the "Register" button in the top navigation. Fill in your details and verify your email address to complete the registration process.
How do I verify my account?
After registration, you'll need to upload required documents including PAN card and address proof for verification. Our team will review and approve your account within 24-48 hours.
Bidding & Auctions
How do I place a bid?
Browse available lots, click on "View & Bid" for items you're interested in, and use the bidding interface to place your bid. Ensure you have sufficient funds in your account.
What is the minimum bid increment?
Minimum bid increments vary by lot and are clearly displayed on each lot page. Generally, increments range from 5% to 10% of the current bid amount.
Can I cancel my bid?
Bids cannot be cancelled once placed. Please ensure you're certain about your bid amount before submitting.
Payment & Shipping
What payment methods do you accept?
We accept various payment methods including bank transfers, UPI, and online payment gateways. Payment details are provided after winning a bid.
How is shipping handled?
We offer secure shipping options for all won items. Shipping costs and delivery times are calculated based on your location and the item's value.
Account Management
How do I update my profile information?
Go to "My Account" in your profile menu to update personal information, contact details, and shipping addresses.
How do I view my bidding history?
Access your bidding history and won items through the "My Account" section in your profile.
Still Need Help?
If you couldn't find the answer to your question, please don't hesitate to contact our support team:
- Email: support@kngauctions.com
- Phone: +91-XXXXXXXXXX
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM IST
